What your next holiday will look like

We at CV Villas are ready and waiting to organise and run your fantastic holidays for 2021 and beyond. The below section and FAQ’s are designed to give you the information that you need about your upcoming or potential holiday with us, leaving you safe in the knowledge that you will have a holiday to remember... and for all the right reasons.

your next villa holiday

In a post-pandemic world, we are all having to adapt in some way to the 'new normal' as we start to emerge from this difficult time. So we have no doubt that many of you will be wondering what your next holiday with us will look like. 

We believe that, by their nature, villa holidays will change far less than other holiday types. Here at CV Villas we have been working tirelessly over the past few months, both in the UK and overseas, to ensure that the impact on your holiday is minimal and that you experience the wonderful, safe and relaxed break that you expect.

Keep reading to find out what new measures we've put in place, or visit our Holiday Protection Page for further details regarding your upcoming booking. 

Enhanced cleaning measures

Firstly, we have introduced enhanced cleaning protocols for all of our villas, including adjusted check in and check out times to allow for this, alongside the option of increased or reduced cleaning throughout your stay, depending on your preference. All villa cleaning staff will wear Personal Protection Equipment (disposable gloves, face masks and aprons) and wear closed shoes when cleaning villas, with extra ‘focussed’ cleaning in ‘high touch’ areas such as bathrooms, kitchens, remote controls, key pads, safes, thermostats, handles and switches and key safes and key boxes. Hand sanitiser and disinfectant wipes will be available in all properties (although we do recommend also bringing your own for when out and about).

helpful holiday guides

Prior to your departure, we will share three important documents with you:

  • A CV Holiday Handbook with our recommendations on how to have a safe and enjoyable holiday, with more information on the measures we are taking as a company to ensure your safety.
  • A mini Destination Guide detailing any regulations in place in your chosen holiday destination.
  • A digital version of the Villa Information Book. We will be removing our paper villa books for this season.

digital destination experts

Whilst in resort, we can arrange a virtual visit using Zoom, Facetime or a Whatsapp video call with one of our Destination Experts, should you prefer this to the personal visit that we usually offer in most destinations. Should you still wish for the personal visit, Destination Experts, and all CV Villas staff, will be wearing facemasks, whilst adhering to social distancing measures.

delicious deliveries

Lastly, many of our villas will be offering grocery deliveries and a cook ‘delivery service’, meaning you can have your ingredients and meals delivered, rather than visiting the grocery store yourself. Please ask your Villa Specialist for more details.  

It is vital that you have the correct travel insurance in place before travelling. For your travel insurance to be valid, the FCO must have removed their advice against 'all but essential travel’ to your destination. You should check that your policy covers you for medical expenses, subsistence and repatriation in the unfortunate event that you or a member of your party contract COVID-19 during your holiday. If you purchased a single trip policy or renewed an annual policy after the outbreak began in February, you may not be covered so please do check this. Despite not currently selling nor recommending travel insurance policies ourselves, several insurers, including Saga, the Post Office, Holiday Extras and Trailfinders are now offering policies that specifically cover COVID-19. Please make sure that you read policy wording carefully to check that you are covered in all eventualities.

Unfortunately, as with any illness or injury that means you have to cancel your holiday; our standard terms and conditions and cancellation charges will apply and your travel insurer will be able to tell you what cover your policy provides. We will do our utmost to make any changes that we can to your holiday however in some cases (often due to airline restrictions) alteration charges may apply if this may not be possible.

We will do all that we can to change the date of your holiday. If this is sadly not possible due to airline regulations, or a commitment to the villa owner, for example, and you are unable to travel, our standard terms and conditions and cancellation charges would apply. These might be recoverable under your travel insurance policy and so we always advise that you check with your provider.

Pre departure for your holiday we will have provided you with all the information that we have regarding entry requirements to your destination in page 3 of your destination specific guide. These vary per destination and include (but are not limited to) completing locator forms, temperature checks, medical tests and proof of accommodation booking. Please follow the advice that we give as this will help to reduce any entry issues at your destination. If you are not granted entry to your destination please speak immediately with your travel insurance and inform your Destination Expert who will be able to advise you on the guidelines in place for your destination.

Our local teams of Destination Experts  and our suppliers and  partners have been fully briefed on the processes and procedures necessary should there be an outbreak, or suspected outbreak, of COVID-19 whilst you are on holiday. If you require any support or advice please contact your Destination Expert or Villa Specialist in the UK.

Please ensure that you inform your Destination Expert or Villa Specialist immediately so that we can offer you advice regarding local guidelines, testing centres etc. Please refrain from leaving your villa until we have given you guidance on how to proceed and isolate yourself from other members of your party.

Please ensure that you inform your Destination Expert or Villa Specialist immediately so that we can offer you advice regarding local guidelines, testing centres etc. Please refrain from leaving your villa until we have giving you guidance on how to proceed and isolate yourself from other members of your party. As most self-isolation guidelines dictate a 14 day quarantine it is likely that you will need to leave the villa. Isolation hotels exist in the majority of our destinations andwe  will advise you accordingly. Please contact your travel insurance provider immediately so that they are aware you will be making a cost claim.

Please contact your Destination Expert and consult your destination guide immediately which will likely direct you to the local COVID-19 hotline for further advice or testing centre should you require more immediate reassurance. Please be alert to the Coronavirus main symptoms of respiratory symptoms, fever, dry cough, shortness of breath and breathing difficulties as well as loss of taste/smell.

We would certainly look into the possibility of the house being available and if the property owner were to be in agreement and at what cost. The likelihood is that you would need to vacate the property to complete your isolation elsewhere (our local staff will provide you with guidance on this) and allow the property to be cleaned and fully fumigated for the arrival of future guests. We recommend that you contact your travel insurance immediately to discuss cover of costs.

We recommend that you contact your travel  insurance immediately to discuss the covering of any repatriation costs. The team at CV Villas will happily help you to organise a return flight home if your insurance wish for you to do this and expense any costs however it is always worth verifying that your provider does not wish to book your flight themselves.

To help with the on-going uncertainty, we moved our final balance payment due date to 28 days prior to travel with the payment being due only if the holiday is able to go ahead at that point. With the change of the FCDO advisory, our standard terms and conditions now apply and we will be in contact to let you know that your final balance is due. For customers departing within 4 weeks, payment will need to be made within three days of receipt of our balance email. For customers departing between 5-9 weeks away, final balances will need to be paid within five days of us making contact. This way our operations and overseas teams can begin preparing for your holiday immediately, and we can pay the villa owners. We greatly appreciate your forbearance with this relatively short timeframe. For all holidays taking place to destinations in which there is no FCDO advice against travel that are 9 weeks or more away our standard payment terms now apply and balance payment will be due 9 weeks prior to departure. If your destination still has an advisory against travel the 28 day balance extension will still apply

The destinations that we feature that the Foreign and Commonwealth & Development Office  now advises against all but essential travel to are Florida, Morocco, France, Spain and the Balearics, Mykonos, Zakynthos, Crete and Portugal. If you are due to travel to one of these destinations in 2020 please do not worry the advice is being constantly monitored and updated by the FCDO so there is every likelihood that it could change. In the event that it doesn’t change 10 days before your departure date, please see our CV promise HERE.

No, unfortunately not as the reason for the holiday not continuing is outside the control of us as your tour operator.

If the holiday can be provided but you are unable to travel because of local restrictions, then this sadly does not affect our ability to deliver the holiday. We will do our utmost to provide you with alternative options at the time. In certain circumstances this may not be possible and normal cancellation charges would therefore apply. These might be recoverable under your travel insurance policy and so we always advise that you check with your provider.

*Exceptions apply. Full payment needed on certain flights and villas.

start planning your next villa holiday

If you are yet to book your next getaway, you can you can secure your villa today with just a 10% deposit on many holidays*. Start your search for the perfect property with our featured villa collections below.