In these Booking Terms & Conditions “The Company” shall mean CV Villas (a division of Corfu Villas Ltd. whose registered office is 96 Great Suffolk Street London SE1 0BE) and where the context permits shall include its agents or employees.
We are members of ABTA (membership number V9979); have an Air Travel Organisers Licence (ATOL 337) issued by the Civil Aviation Authority which allows us legally to sell the holidays described on this website. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/atolcertificate
“The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made;
“Force Majeure” shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.
The singular shall include the plural and vice versa and the masculine shall include the feminine where the context so requires.
When you book a holiday you must pay the deposit as advised (or full amount if departure is within 9 weeks). When you make a booking you are confirming that you understand, and have accepted our terms & conditions on behalf of yourself and all members of your party. These Terms and Conditions, and our advice detailed on the PRIVACY & COOKIES, HEALTH & SAFETY, BOOKING YOUR VILLA and WEBSITE & BROCHURE INFORMATION pages contained on our website will form the basis of your agreement with CV Villas ("we" or "us"). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions and all other pages listed above, references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. A contract will be made once we accept your payment. A confirmation invoice will be issued by us.
The deposit shall only be refundable in accordance with Booking Terms & Conditions No. 5 or 6. The Company has the right to refuse to accept any bookings at the Company’s discretion, refunding any deposit received, without necessarily specifying a reason.
Sometimes you may be able to view villas locally for a future holiday. To arrange this please contact your Representative locally, or our UK Office prior to departure. However, it may not always be possible to arrange a visit if a house is occupied. Some freelance representatives charge for their time, but this will be refunded on booking. Under no circumstances should customers visit a house independently.
The full balance of the holiday price (including any charges made by any supplementary invoice) must be paid by the due date shown on the initial confirmation/invoice (either 9 weeks prior to date of departure or by return within this period). The Company has the right to send the Client a supplementary invoice to cover any of the subsequent charges which Booking Condition No. 4 allows the Company to pass on to the Client rather than absorb them.
These charges become part of the holiday price and are payable by return. The Company reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date.
If cancelled, the cancellation terms as per Booking Condition No. 8 will apply. If the booking has been made through a travel agent all monies paid to the travel agent for holidays are held by the travel agent on behalf of the Company at all times.
We reserve the right to increase or decrease our prices at any time prior to booking and you will be informed of the up to date price of your chosen holiday before you book. The charges which make up the total holiday price specified in our confirmation invoice are calculated on the basis of costs to the Company and the rates at which we purchase our currency. Our prices consist of a mixture of currencies and do not necessarily relate to the country of destination.
Once you have accepted this price and a booking has been made, the price is fully guaranteed and will not be subject to any surcharges.
Any additional or newly imposed government taxes or charges are not included in your arrangement with CV Villas and are payable locally.
Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will ensure that we act promptly and will endeavour to notify you within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking and you will be given the choice to amend your booking to an alternative holiday, at the correct price.
i) The arrangements featured in this brochure are planned many months in advance and amendments do occasionally become inevitable. In the majority of cases such changes would be considered by the Company to be minor, in which case the Company shall have absolute discretion as to whether the Client is or is not notified.
ii) If a change which the Company considers to be major becomes necessary, the Company will inform the Client or his travel agent as soon as is reasonably possible if there is time before departure. A major change to the holiday arrangements might involve a change of UK departure airport (except between London airports), resort area, outward or return time of departure by more than 12 hours, or offering accommodation of a lower standard than that booked.
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday booked and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of Force Majeure, we will pay compensation as detailed below:
Period before scheduled departure Compensation per passenger
within which a major change is notified. (excluding infants)
More than 56 days Nil
56 – 29 days £10
28 – 14 days £20
13 – 0 days £30
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to circumstances which can be described as Force Majeure. For the avoidance of doubt, flight delays are not considered to be alterations by the Company.
The Company has the right to cancel a Client’s holiday in the following circumstances:
a) At any time owing to Force Majeure, in which case for ABTA bonded package holidays, the Company shall offer if available, either alternative holiday arrangements of a similar standard, a holiday voucher to the value paid to us (which is not ABTA bonded), an ABTA bonded refund credit note or refund all monies paid by the Client in respect of the arrangements showing on the Company’s confirmation invoice within 14 days. In the event of Force Majeure, the Company is not required to refund monies for accommodation only bookings. These can either be postponed for a later date, exchanged for a holiday voucher (which is not ABTA protected) or should be claimed via travel insurance.
b) At the due date if the Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 3, in which case cancellation charges as per Booking Condition No. 8 will apply.
c) At any time, in the Company’s discretion, in which case the Company shall make the offer or refund as mentioned in paragraph (a) above, but should this be within 8 weeks before the date of departure, compensation will be paid in accordance with the scale shown in Booking Condition No. 5.
a)The lead passenger must inform us as soon as possible should you wish to change any part of your booking at any time. We will do our very best to facilitate any change, but cannot guarantee that a change will be possible especially with regards to a change of villa and/or date changes and changes to low cost flights, where full cancellation fees may apply. This is due to the commitments we in turn have with our suppliers and accommodation owners. Changes where possible will be subject to payment of an administration fee of £30 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. Save as set out in (iv) below, changes cannot be made within 42 days of departure and any such request will be subject to the cancellation charges set out in Clause 8.
b) If a Client chooses to change their booking by transferring it to another person, the Company will arrange for such a transfer, provided that:
i) The reason for the transfer of the booking is that the Client is prevented from travelling. In this event the Client will need to provide documentary proof (such as a doctor’s certificate) of the reason before the Company will authorise a transfer and:
ii) The Client or the transferee, pays any balance due before the transfer is authorised by us and;
iii) The transferee meets all conditions of the holiday originally booked;
iv) The request for a transfer is sent to us in writing 28 days before departure together with full details of the transferee, documentary proof (as outlined in (i) above) and payment of a fee of £50 per person to cover our administrative costs plus any charges which our suppliers impose by virtue of the transfer, particularly where any supplier regards the transfer as a cancellation and new booking. For example, air carriers do not allow transfer of an air ticket without payment of cancellation charges and the cost of a replacement ticket.
c) If a Client chooses to modify or abandon the arrangements after commencement of the holiday (e.g. change accommodation or the duration of the stay), they will be deemed to be breaking their contract with the Company and the Company cannot accept liability for any loss, damage or additional expenses resulting therefrom and no refunds for unutilised services or arrangements will be made unless the Company is at fault and has been given the opportunity to rectify the problem.
We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
- If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options:
- Cancelling your holiday, in which case our standard cancellation charges will apply as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance provider.
- If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of clause 3.2
If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
- You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.
You are responsible for complying with any official guidance from governments or local authorities, both in the UK and whilst on your holiday. You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
All cancellations by the Client must be in writing from the person who made the booking, either by special delivery, email or facsimile. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 64 days or more before the departure date, only the holiday deposit is forfeit, plus any costs incurred by us for non-refundable or non changeable travel reservations. Thereafter, the following percentage of the total holiday price will be payable as a cancellation charge by the Client (apart from the exceptions below):
Between 63 – 43 days before departure 30%
Between 42 – 28 days before departure 60%
Between 27 – 15 days before departure 80%
Between 14 and the departure date or later 100%
For Above bookings and certain other accommodation bookings, the following cancellation charge applies:
Between 63 days and the departure date or later 100%
The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Client books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Company within 7 days of the charge arising, notwithstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Client.
If a Client wishes to change or part cancel accommodation, flights, dates or names of the party, we will endeavour to secure such a change provided the Client pays all costs incurred by us.
It should be noted that most scheduled air tickets and bought-in charter flights are non-transferable and name changes are not permitted. The Company reserves the right to treat name changes on such tickets as cancellations.
NB: In certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges, so please enquire for details at the time of booking.
Due to evolving global events, it is more important than ever to ensure that you have insurance cover in place from the time that your booking is confirmed and that it is adequate and suitable for your particular needs. If you fail to take out appropriate insurance and subsequently have to cancel your booking, you will be charged in accordance with the terms stated in this clause 8. Cancelling your holiday and may be unable to recover any losses you incur. Furthermore, if you require medical/any other form of assistance whilst on holiday you may not be covered and you may in turn incur significant costs. Please read your policy details carefully, ensure that you are familiar with the scale of your cover and take the relevant documentation with you on your holiday. If you have taken advantage of an airline offer as detailed on the relevant page and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
a) The Company accepts responsibility for ensuring that any package holiday which the Client books and which is subject to the provisions of The Package Travel and Linked Travel Arrangements Regulations 2018 is supplied as described in this brochure and/or on our website www.cvvillas.com and the services offered reach a reasonable standard.
b) subject to (d), we will accept responsibility if due to fault on our part, or that of our agents or suppliers, any part of your holiday arrangements booked before your departure from the UK is not as described in the brochure and / or on our website www.cvvillas.com, or not of a reasonable standard, or if you or any member of your party is killed or injured as a result of an activity forming part of those holiday arrangements. We do not accept responsibility if and to the extent that any failure of your holiday arrangements, or death or injury: is not caused by any fault of ours, or our agents or suppliers; is caused by you; is caused by someone not connected with your holiday arrangements or is due to unforeseen circumstances which, even with all due care, we or our agents or suppliers could not have anticipated or avoided.
c) For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price, the person affected, paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from the holiday. Where enjoyment of only some days has been affected, we will refund reasonable related expenses and pay a daily sum of compensation up to £50 per day per person affected.
d) Subject to (b) above, if any failure in your holiday arrangement relates to, or if you or any member in your party is killed, injured or becomes ill during or as a result of, carriage by aircraft, ship, train or coach forming part of the holiday arrangements booked before departure from the UK, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services.
International Conventions which may apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and, in respect of carriage by road, the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under Montreal Convention and the Warsaw Convention is limited to damage sustained in the case of death or bodily injury caused by an accident which takes place on board the aircraft or in the course of any of the operations of embarking or disembarking. You can get copies of the relevant conventions if you ask us for them. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay to you. You should also know that the carrier will rely upon its ‘conditions of carriage’ which may limit or remove the carrier’s liability to you and limit compensation under international conventions.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 WWW.AUC.ORG.UK.
e) Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by CV Villas, and for whom CV Villas acts only as an agent. If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your package with CV Villas. The contract may be subject to the excursion/activity provider's terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. CV Villas accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct inquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.
f) If we make any payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take actions against the person or organisation responsible for causing the death, personal injury or illness and you must co-operate fully with us in seeking recovery of any payment we make.
g) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of Force Majeure we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You must have adequate travel insurance for your holiday and claim via your insurance company for any loss or damage to luggage and/or personal possessions.
In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (d) above.
h) The Company shall not be liable for any noise, nuisance, disturbance or building work arising outside the accommodation supplied by the Company and caused by third parties beyond the control of the Company. A situation may develop, sometimes rapidly and intrusively, with little or no advance warning. The Company shall, however, make every effort to minimise such noise, nuisance or disturbance and forewarn the Client if the Company has knowledge of this.
i) All “accommodation only” holidays are not governed by the terms and conditions of an Air Travel Organisers Licence (ATOL) issued by the Civil Aviation Authority nor are they covered by The Package Travel and Linked Travel Arrangements Regulations 2018. Should you book a villa only holiday with us then we are not liable in any way for any other aspects of your travel arrangements that you have made.
It is essential that clients have insurance cover which is adequate for their needs. The Company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks. Clients must provide evidence of adequate insurance.
a) The timings and aircraft type may be subject to change by the airlines concerned. Details will be reconfirmed on your final documentation.
b) Delays. Individual airline policies will apply.
These are intended to give an overall impression rather than details of a specific resort or villa. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the villa and any aspects of the villa environment which may have changed since the photographs were taken.
a) We are a member of ABTA, membership number V9979. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com. to use ABTA's simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
The arbitration scheme is arranged by ABTA and administered independently by CEDR,Centre for Effective Dispute Resolution. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details can be obtained from the ABTA website.
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration must be received by ABTA within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. You must also have previously registered your complaint via ABTA to qualify for arbitration.
b) Any dispute or complaint which Clients may have concerning their holiday arrangements, must be reported immediately by telephone, followed in writing to CV Villas local representative, local agent or, where neither are available, to CV Villas in England (on the 24 hour contact numbers provided on the itinerary and other documents) either immediately if urgent, or within 48 hours of the complaint or dissatisfaction arising. It is unreasonable to take no action whilst on holiday but to write a letter of complaint on return. If a Client fails to follow this procedure, we will have been deprived of the opportunity to investigate and rectify any complaint whilst Client were in resort, and this will affect the way in which we deal with the complaint and it may affect a Client’s rights under this contract.
Any complaint which cannot be satisfactorily resolved in the resort must be reported in writing to the Company’s London office within 28 days of the Client’s return from holiday. Upon receipt of a Client’s letter, we will acknowledge it, investigate the points raised, and reply within 28 days. If this is not possible, we will send an interim letter, advising of our progress.
c) This contract is governed by English law and both parties shall submit to the jurisdiction of English courts. You may however choose the jurisdiction of Scotland or Northern Ireland if that is where you live.
d) We reserve the right in our absolute discretion to terminate or curtail your holiday if your behaviour is likely, in our reasonable opinion or that of our suppliers to cause distress, damage, annoyance and danger to our employees or to any third party, or their property. If you are prevented from travelling or have to return home early for this reason, we will have no further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation to pay you compensation or cover any costs which you may incur as a result of having to make alternative arrangements.
e) CV Villas are required by our property owners to guarantee any damage, loss or unpaid local charges at our properties on your behalf. Therefore when you confirm a booking with us, you are required to accept full responsibility for any damage, loss or unpaid local charges during your stay. Full payment for any such damage or loss (reasonably estimated if not precisely known) or unpaid local charges must be paid directly during your stay to the Property owner or Manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. Where damage is not identified until after your departure, we reserve the right to subsequently request full payment for this. If you fail to make payment when required, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs).
The facilities, local prices and amenities mentioned in our brochure and/or on our website cvvillas.com are shown in good faith as generally being available at the time of publication and for the duration of the programme 1 July 2018 – 31 December 2020.
Foreign Office Advice
The Foreign & Commonwealth & Development Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on the internet www.gov.uk/fcdo under ‘travel advice’ or by telephone on 0845 850 2829
Last year worldwide, 30,000 British travellers lost their passports. Click here to view a short FCDO PREVENTION VIDEO.
Alternatively, you can check the ABTA Travel Information website here or by telephone on 020 3117 0599 (This line is open from 10.00-16.00 Monday to Friday, excluding bank holidays).
Health and Inoculations
Please check with your GP whether there are vaccinations required for your holiday. More information can be found at here.
Each destination has varying standards of medical facilities in the way of hospitals and specialist care. If this is an important criteria when booking your holiday, please ask our Travel Experts for more details.
Passports and Visas
It is your responsibility to be in possession of a valid passport and of any necessary visas. A full ten year passport costs £72.50 and application forms are available from main post offices and regional passport offices (allow at least a month for processing). All passengers, whether infants, children or adults require a valid passport to travel. The name and initial on your airline ticket must correspond with the name on your passport. Please make sure you make this clear on the booking form. CV Villas have details of an emergency passport service should you need to obtain a passport at short notice. Contact Benmar Services on +44 (0)20 7379 6418 or +44 (0)20 7240 0554, WWW.BENMAR-LTD.CO.UK. Please see the individual destination information for full visa requirements.
If due to Force Majeure, we are obliged to alter your accommodation during your holiday, we will do our utmost to find alternative accommodation of a similar size and standard as your booked villa or hotel. However, due to events or circumstances outside of our control, this may not always be possible, nor can we guarantee exactly the same area or location. CV Villas cannot, therefore, be held responsible or make compensation payments for any shortfall in standards or expectations as a result of Force Majeure.
©Copyright Corfu Villas Ltd 2018/2019