The CV Promise

Protection | Flexibility | Safety

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At CV Villas we recognise the importance of trust when it comes to booking a holiday, more so now than ever. The CV Promise is a way for us to provide customer protection, offer flexibility on your future travel plans, and ensure that your safety is of utmost importance to us.

HOLIDAY AND TRAVEL PROTECTION

As members of ABTA, who are fully bonded with the CAA and one of the most trusted brands in travel, booking with CV Villas provides full consumer protection. If you book a package holiday with us (in most cases a villa plus flights and/or car hire) you are protected by the 2018 Package Travel Regulations. Due to ever changing news and updates we have created a dedicated page on our website detailing Our COVID-19 Policy where you can find further details alongside a very useful section of frequently asked questions. We also have a general page for Holiday and Travel Protection and a dedicated page for Travel Insurance, which we can help with too. 

FLEXIBLE HOLIDAYS TO SUIT YOU

We understand that in these uncertain times you need flexibility when booking a holiday. That’s why we have introduced Flexi Promise, which applies to new bookings from 1st November 2020 at a large number of villas in our portfolio and means that you can amend your travel dates for any reason, at any point before the final balance payment stage. For further details and to see which villas are included, visit our Flexi Promise page.

KEEPING YOU SAFE ON HOLIDAY

In this ever changing world, we are all having to adapt in some way to the ‘new normal’ as we learn to live and travel and so we have no doubt that many of you will be wondering what your next holiday with us will look like. Whilst we hope that by the early months of 2021 the spread of COVID-19 will once again have been halted and be rapidly reducing, we also recognise that concrete predictions cannot be made. Whatever the future holds however, we understand that safety on your holiday is of the utmost priority.

We believe that, and indeed have seen from our experiences of the fantastic holidays that we were able to run over the summer months in 2020, by their nature, villa holidays need to change far less than other holiday types. Here at CV Villas we have been working tirelessly over the past few months, both in the UK and overseas, to ensure that the impact on your holiday is minimal and that you experience the wonderful, safe and relaxed break that you expect. Keep reading to find out what new measures we've put in place.  For further information about flights and the travel status of your upcoming or potential holiday visit our Travel Information page.

ENHANCED CLEANING MEASURES

Firstly, we have introduced enhanced cleaning protocols for all of our villas, including adjusted check in and check out times to allow for this, alongside the option of increased or reduced cleaning throughout your stay, depending on your preference. All villa cleaning staff will wear Personal Protection Equipment (disposable gloves, face masks and aprons) and wear closed shoes when cleaning villas, with extra ‘focused’ cleaning in ‘high touch’ areas such as bathrooms, kitchens, remote controls, key pads, safes, thermostats, handles and switches and key safes and key boxes. Hand sanitiser and disinfectant wipes will be available in all properties (although we do recommend also bringing your own for when out and about).

HELPFUL HOLIDAY GUIDES

Prior to your departure, we will share three important documents with you:

  • A CV Holiday Handbook with our recommendations on how to have a safe and enjoyable holiday, with more information on the measures we are taking as a company to ensure your safety.
  • A mini Destination Guide detailing any regulations in place in your chosen holiday destination.
  • A digital version of the Villa Information Book (where available).

DIGITAL DESTINATION EXPERTS

Whilst in resort, we can arrange a virtual visit using Zoom, Facetime or a Whatsapp video call with one of our Destination Experts, should you prefer this to the personal visit that we usually offer in most destinations. Should you still wish for the personal visit, Destination Experts, and all CV Villas staff, will be wearing facemasks, whilst adhering to social distancing measures.

DELICIOUS DELIVERIES

Lastly, many of our villas will be offering grocery deliveries and a cook ‘delivery service’, meaning you can have your ingredients and meals delivered, rather than visiting the grocery store yourself. Please ask your Villa Specialist for more details.

With over 45 years’ experience, we know exactly what it takes to create the perfect villa holiday, just the way you like it. You can contact us if you’d like some help finding your perfect property or have any questions you’d like to ask one of our Villa Specialists, or start your search by browsing our range of destinations.