THE CV PROMISE

Our Holiday Protection Pledge

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THE CV PROMISE

Here at CV Villas, we know how important your holidays are to you and we want to ensure that you feel safe in the knowledge that your holidays are important to us too. For that reason, amidst the ever changing news and updates regarding COVID-19 or the Coronavirus, rest assured that your planned holiday, whether a package already booked with us or if planning to book a package since news of the outbreak, will either go ahead safely as planned, or you will receive the choice of alternative holiday options (where possible), a credit against a future holiday or a full refund. This is in line with the Package Travel Regulation, and covers all packages booked with us (in most cases this will be a villa plus flights and/or car hire, more details are available here).

Whilst customers who have booked accommodation only with us are not covered by the Package Travel Regulations, we will look at the options available to you and do all that we can to help. In most cases we have negotiated flexible terms with our villa owners given these exceptional times, and will talk you through the difference routes we can take when the time comes.

important information for our customers

The team here at CV Villas are constantly monitoring the situation, consulting industry experts, government bodies and our Destination Experts on the ground to ensure that we are at the forefront of all and any travel developments and will continue to do so up to the date of and during your holiday with us.

  • Exceptional travel advisory notice 
    The Foreign & Commonwealth Office (FCO) advises British people against all non-essential travel worldwide. The COVID-19 pandemic has led to unprecedented international border closures and other restrictions. All countries may restrict travel without notice. 
  • All CV Holidays , regardless of when booked, will continue to operate as normal unless the advice from the British Foreign and Commonwealth office (FCO) for the region or country that your villa is in changes to ‘advise against travel’ or ‘advise against all but essential travel.’ [You can see all up to date FCO travel advice here.]
  • If the advice changes to ‘advise against travel’ or ‘advise against all but essential travel’, more than 4 weeks before your intended departure date and you have booked a package with us, we will continue to monitor the situation up to that 4 week date and then call you to discuss your options.
  • If the advice changes to ‘advise against travel’ or ‘advise against all but essential travel’, less than 4 weeks before your intended departure date and you have booked a package with us, we will immediately either offer you an alternative holiday (where possible) or a full refund.
  • If advice changes from  ‘advise against travel’ or ‘advise against all but essential travel’, back to ‘safe to travel’ and you have already moved or received a refund for your holiday if booked a package, we will do our utmost to reinstate it should you wish, however we cannot guarantee that this will be possible.

FAQ’s regarding COVID-19/ Coronavirus and its effects on your holiday

You can cancel your holiday should you no longer wish to travel however our normal terms and conditions apply (found here). If cancelling due to concerns surrounding the Coronavirus outbreak we would advise against this and instead advise that you monitor the FCO advice for your holiday region found on their website, safe in the knowledge that at CV we guarantee your holiday protection. This situation is changing rapidly and unpredictably and you could be cancelling a long-anticipated holiday or celebration unduly. 

No, our promise applies to all customers booked for 2020 whilst the virus is deemed a concern to public health by the World Health Organisation (WHO) regardless of whether this holiday was booked before the outbreak of the virus in Europe or afterwards.

Feel safe in the knowledge that our Operations team and Destination Experts in location are constantly monitoring the situation locally and are fully up to date with procedures to support you should such an eventuality arise. Exact advice will be reliant on that of the local authorities at the time but rest assured that we would update you constantly, ensure that you are safely accommodated and will provide you with a specific support and advice line to call. If you or a member of your party believe you may be affected, our local team will be on hand to help.

We, with all our bookings, also recommend that you purchase full travel insurance to protect you in any eventuality.

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Italy, due to an ongoing outbreak of coronavirus (Covid-19) and in line with various controls and restrictions imposed by the Italian authorities on 9 March. The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Italy, please visit https://www.gov.uk/foreign-travel-advice/italy

If you have a booking with us to travel to Italy departing within the next four weeks, where possible you will have the following options to make changes to your CV Villas holiday:

  1. Alternative holiday options (where available and suitable) for your dates of travel to alternative destinations without any travel restrictions.
  2. The possibility (where available and suitable) to postpone your holiday to 2021 or later in the year at the same villa.
  3. The option to obtain a full refund on the aspects of your holiday booked with CV Villas should the alternative holidays or a date change not suit you.
  4. Alternatively, if you would prefer to wait until closer to your departure date, you are welcome to do so. Options 1-3 will be available to you until 48 hours before, at which point we would need to cancel the booking and refund you should the travel restriction still be in place.

One of our dedicated Villa Specialists will be in touch to present you with the bespoke options that we have created as an alternative to your planned holiday. We sincerely hope that, although you are no longer able to travel to your original choice of destination,  we can still offer you a fantastic and memorable holiday with us.

If you have a booking with us to travel to Italy departing more than four weeks away, we will continue to monitor the situation regarding travel regulations to Italy and will update you as and when the travel advice changes. Please rest assured that your holiday will not proceed as planned unless the advice changes back to ‘safe to travel’.

If there is no change regarding travel advice to Italy from the Foreign & Commonwealth Office by 4 weeks before your planned departure date, we will deem your holiday unable to proceed and we will contact you with the numbered options mentioned above.

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The The FCO advises against all but essential travel to Spain due to restrictions put in place by the Spanish government in response to the outbreak of coronavirus (Covid-19) The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Spain, please visit https://www.gov.uk/foreign-travel-advice/spain

If you have a package booking with us to travel to Spain departing within the next four weeks, where possible you will have the following options to make changes to your CV Villas holiday:

  1. Alternative holiday options (where available and suitable) for your dates of travel to alternative destinations without any travel restrictions.
  2. The possibility (where available and suitable) to postpone your holiday to 2021 or later in the year at the same villa.
  3. The option to obtain a full refund on the aspects of your holiday booked with CV Villas should the alternative holidays or a date change not suit you.
  4. Alternatively, if you would prefer to wait until closer to your departure date, you are welcome to do so. Options 1-3 will be available to you until 48 hours before, at which point we would need to cancel the booking and refund you should the travel restriction still be in place.

One of our dedicated Villa Specialists will be in touch to present you with the bespoke options that we have created as an alternative to your planned holiday. We sincerely hope that, although you are no longer able to travel to your original choice of destination,  we can still offer you a fantastic and memorable holiday with us.

If you have a package booking with us to travel to Spain departing more than four weeks away, we will continue to monitor the situation regarding travel regulations to Italy and will update you as and when the travel advice changes. Please rest assured that your holiday will not proceed as planned unless the advice changes back to ‘safe to travel’.

If there is no change regarding travel advice to America from the Foreign & Commonwealth Office by 4 weeks before your planned departure date, we will deem your holiday unable to proceed and we will contact you with the numbered options mentioned above.

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The Greek government has announced that from 16 March, all people arriving in Greece from abroad are required to go into 14 days’ self-isolation.

The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Greece, please visit https://www.gov.uk/foreign-travel-advice/greece

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

There is an ongoing outbreak of coronavirus (COVID-19) in France. The French government outlined new measures on 14 March to delay the spread of coronavirus. This includes the closure of all non-essential establishments open to the public from Midnight, 14 March, until further notice (i.e. restaurants, cafes, cinemas). Food shops, pharmacies, petrol stations, and banks will stay open. The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to France, please visit https://www.gov.uk/foreign-travel-advice/france

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Portugal, please visit https://www.gov.uk/foreign-travel-advice/portugal 

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The FCO advise against all but essential travel to the USA, due to restrictions put in place by the US government with effect from 03:59 GMT 17 March in response to the outbreak of coronavirus (Covid-19). The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to America, please visit https://www.gov.uk/foreign-travel-advice/usa

If you have a package booking with us to travel to America departing within the next four weeks, where possible you will have the following options to make changes to your CV Villas holiday:

  1. Alternative holiday options (where available and suitable) for your dates of travel to alternative destinations without any travel restrictions.
  2. The possibility (where available and suitable) to postpone your holiday to 2021 or later in the year at the same villa.
  3. The option to obtain a full refund on the aspects of your holiday booked with CV Villas should the alternative holidays or a date change not suit you.
  4. Alternatively, if you would prefer to wait until closer to your departure date, you are welcome to do so. Options 1-3 will be available to you until 48 hours before, at which point we would need to cancel the booking and refund you should the travel restriction still be in place.

One of our dedicated Villa Specialists will be in touch to present you with the bespoke options that we have created as an alternative to your planned holiday. We sincerely hope that, although you are no longer able to travel to your original choice of destination,  we can still offer you a fantastic and memorable holiday with us.

If you have a package booking with us to travel to America departing more than four weeks away, we will continue to monitor the situation regarding travel regulations to Italy and will update you as and when the travel advice changes. Please rest assured that your holiday will not proceed as planned unless the advice changes back to ‘safe to travel’.

If there is no change regarding travel advice to America from the Foreign & Commonwealth Office by 4 weeks before your planned departure date, we will deem your holiday unable to proceed and we will contact you with the numbered options mentioned above.

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

On 12 March the Croatian government announced that it will introduce with immediate effect a compulsory 14 day period of self-isolation for all foreign nationals arriving from the following destinations: the United Kingdom.

The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Croatia, please visit https://www.gov.uk/foreign-travel-advice/croatia

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Turkey, please visit https://www.gov.uk/foreign-travel-advice/turkey

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Morocco. The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Morocco, please visit https://www.gov.uk/foreign-travel-advice/morocco

If you have a package booking with us to travel to Morocco departing within the next four weeks, where possible you will have the following options to make changes to your CV Villas holiday:

  1. Alternative holiday options (where available and suitable) for your dates of travel to alternative destinations without any travel restrictions.
  2. The possibility (where available and suitable) to postpone your holiday to 2021 or later in the year at the same villa.
  3. The option to obtain a full refund on the aspects of your holiday booked with CV Villas should the alternative holidays or a date change not suit you.
  4. Alternatively, if you would prefer to wait until closer to your departure date, you are welcome to do so. Options 1-3 will be available to you until 48 hours before, at which point we would need to cancel the booking and refund you should the travel restriction still be in place.

One of our dedicated Villa Specialists will be in touch to present you with the bespoke options that we have created as an alternative to your planned holiday. We sincerely hope that, although you are no longer able to travel to your original choice of destination,  we can still offer you a fantastic and memorable holiday with us.

If you have a package booking with us to travel to Morocco departing more than four weeks away, we will continue to monitor the situation regarding travel regulations to Italy and will update you as and when the travel advice changes. Please rest assured that your holiday will not proceed as planned unless the advice changes back to ‘safe to travel’.

If there is no change regarding travel advice to Morocco from the Foreign & Commonwealth Office by 4 weeks before your planned departure date, we will deem your holiday unable to proceed and we will contact you with the numbered options mentioned above.

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. Any country or area may restrict travel without notice.

The Foreign Office is best placed to give advice on safety around travelling to specific destinations. For the most up-to-date information on traveling to Barbados, please visit https://www.gov.uk/foreign-travel-advice/barbados

If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply. 

Customers who have booked accommodation only with us are not protected by the Package Travel Regulations. If the travel advice changes for the destination you are travelling to and your planned arrangements can no longer go ahead, we will look at the options available to you and will do all that we can to assist you. Where the FCO have not imposed restrictions on travel but local authorities have advised of local screening or quarantine measures, you should also contact your Travel Insurance provider to discuss your options.

Other websites that you may find useful:

The National Travel Health Network offers the latest country-specific health advice on the Travel Health Pro Website here. 

Guidance is also available from the NHS on the FitForTravel website.

The World Health Organisation website contains a very useful Q&A Section here as well as some useful ‘Mythbusters’ corroborating or denying any claims regarding the virus that are unduly worrying people. 

We hope that the above alleviates any concerns that you may have regarding a pre-existing holiday that you have booked with us or doubts about booking an upcoming holiday with us. Here at CV Villas, organising your fantastic holidays, your way, is at the heart of everything that we do and that will never change. Should we be able to advise or reassure you further, please call one of our dedicated Villa Specialists today on : 02072615400.

We reserve the right to change this policy in light of new information or travel restrictions.