General Information

We've put together some general information below that will help with any questions you might have. If you can't find what you're looking for, try our FAQ's section or contact us to speak to a travel expert.

FAQs Contact Us

The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on the internet under ‘travel advice’ or by telephone on 0845 850 2829

Last year worldwide, 30,000 British travellers lost their passports. Click here to view a short FCO Prevention video.

Alternatively, you can check the ABTA Travel Information website at or by telephone on 020 3117 0599 (This line is open from 10.00-16.00 Monday to Friday, excluding bank holidays).

Please check with your GP whether there are vaccinations required for your holiday. More information can be found here

Each destination has varying standards of medical facilities in the way of hospitals and specialist care. If this is an important criteria when booking your holiday, please ask our Travel Experts for more details.

All customers must insure against holiday risks with a reputable broker.

It is your responsibility to be in possession of a valid passport and of any necessary visas. A full ten year passport costs £75.50 and application forms are available from main post offices and regional passport offices (allow at least a month for processing). All passengers, whether infants, children or adults require a valid passport to travel. The name and initial on your airline ticket must correspond with the name on your passport. Please make sure you make this clear on the booking form.

CV Villas have details of an emergency passport service should you need to obtain a passport at short notice. Contact Benmar Services on +44 (0)20 7379 6418 or +44 (0)20 7240 0554 or click here to visit their website.

Please see the individual destination information for full visa requirements.

If due to Force Majeure, we are obliged to alter your accommodation during your holiday, we will do our utmost to find alternative accommodation of a similar size and standard as your booked villa or hotel. However, due to events or circumstances outside of our control, this may not always be possible, nor can we guarantee exactly the same area or location. CV Villas cannot, therefore, be held responsible or make compensation payments for any shortfall in standards or expectations as a result of Force Majeure.