Our COVID-19 policy
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Here at CV Villas, we know how important your holidays are to you and we want to ensure that you feel safe in the knowledge that your holidays are important to us too. For that reason, amidst the ever changing news and updates regarding COVID-19 or the Coronavirus and the destinations that you can travel to safely, we want to reassure you that you are safe in our hands booking a holiday with us for 2021 and beyond.
Frequently Asked Questions
Travel Insurance is an important part of any booking. We recommend everyone who travels with us has taken out adequate travel insurance which includes cover for the full value of your holiday with us. Having reviewed a number of insurance companies, we are happy to recommend Campbell Irvine, who come with a great reputation from our sister companies. Campbell Irvine offer both single and multi-trip cover, and have updated their policy to include cover for situations where your holiday may be impacted by Covid-19. Campbell Irvine can also offer, a separate specialist single trip policy for clients travelling to countries against FCDO advice. Visit their website and you’ll find an easy to follow quotation and booking form, as well as links to full details of cover.
Unfortunately, as with any illness or injury that means you have to cancel your holiday; our standard terms and conditions and cancellation charges will apply and your travel insurer will be able to tell you what cover your policy provides. We will do our utmost to make any changes that we can to your holiday however in some cases (often due to airline restrictions) alteration charges may apply if this may not be possible.
We will do all that we can to change the date of your holiday. If this is sadly not possible due to airline regulations, or a commitment to the villa owner, for example, and you are unable to travel, our standard terms and conditions and cancellation charges would apply. These might be recoverable under your travel insurance policy and so we always advise that you check with your provider.
Pre departure for your holiday we will have provided you with all the information that we have regarding entry requirements to your destination in page 3 of your destination specific guide. These vary per destination and include (but are not limited to) completing locator forms, temperature checks, medical tests and proof of accommodation booking. Please follow the advice that we give as this will help to reduce any entry issues at your destination. If you are not granted entry to your destination please speak immediately with your travel insurance and inform your Destination Expert who will be able to advise you on the guidelines in place for your destination.
Our local teams of Destination Experts and our suppliers and partners have been fully briefed on the processes and procedures necessary should there be an outbreak, or suspected outbreak, of COVID-19 whilst you are on holiday. If you require any support or advice please contact your Destination Expert or Villa Specialist in the UK.
Please ensure that you inform your Destination Expert or Villa Specialist immediately so that we can offer you advice regarding local guidelines, testing centres etc. Please refrain from leaving your villa until we have given you guidance on how to proceed and isolate yourself from other members of your party.
Please ensure that you inform your Destination Expert or Villa Specialist immediately so that we can offer you advice regarding local guidelines, testing centres etc. Please refrain from leaving your villa until we have giving you guidance on how to proceed and isolate yourself from other members of your party. As most self-isolation guidelines dictate a 14 day quarantine it is likely that you will need to leave the villa. Isolation hotels exist in the majority of our destinations andwe will advise you accordingly. Please contact your travel insurance provider immediately so that they are aware you will be making a cost claim.
Please contact your Destination Expert and consult your destination guide immediately which will likely direct you to the local COVID-19 hotline for further advice or testing centre should you require more immediate reassurance. Please be alert to the Coronavirus main symptoms of respiratory symptoms, fever, dry cough, shortness of breath and breathing difficulties as well as loss of taste/smell.
We would certainly look into the possibility of the house being available and if the property owner were to be in agreement and at what cost. The likelihood is that you would need to vacate the property to complete your isolation elsewhere (our local staff will provide you with guidance on this) and allow the property to be cleaned and fully fumigated for the arrival of future guests. We recommend that you contact your travel insurance immediately to discuss cover of costs.
We recommend that you contact your travel insurance immediately to discuss the covering of any repatriation costs. The team at CV Villas will happily help you to organise a return flight home if your insurance wish for you to do this and expense any costs however it is always worth verifying that your provider does not wish to book your flight themselves.
The destinations that we feature that the Foreign and Commonwealth & Development Office now advises against all but essential travel to are constantly changing based on the situation in that destination at the time. If you are due to travel to one of the destinations that currently don’t appear on the exempt list in 2021 please do not worry, the advice is being constantly monitored and updated by the FCDO so there is every likelihood that it will change by the time you are due to travel. In the event that your destination is not on the exempt list 21 days before your departure date, please see the beginning of this page for your options and how to contact us
No, unfortunately not as the reason for the holiday not continuing is outside the control of us as your tour operator.
If the holiday can be provided but you are unable to travel because of local restrictions, then this sadly does not affect our ability to deliver the holiday. We will do our utmost to provide you with alternative options at the time. In certain circumstances this may not be possible and normal cancellation charges would therefore apply. These might be recoverable under your travel insurance policy and so we always advise that you check with your provider.
You can cancel your holiday should you no longer wish to travel however our normal terms and conditions apply (found here). If cancelling due to concerns surrounding the Coronavirus outbreak we would advise against this and instead advise that you monitor the FCO advice for your holiday region found on their website, safe in the knowledge that at CV we guarantee your holiday protection. This situation is changing rapidly and unpredictably and you could be cancelling a long-anticipated holiday or celebration unduly.
If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply.
Our helpful team are here to help with any questions you have that haven't been answered above, simply call 0207 261 5400.
OTHER WEBSITES THAT YOU MAY FIND USEFUL:
The National Travel Health Network offers the latest country-specific health advice on the Travel Health Pro Website here.
Guidance is also available from the NHS on the FitForTravel website.
The World Health Organisation website contains some very useful information including ‘Mythbusters’ corroborating or denying any claims regarding the virus that are unduly worrying people.
We hope that the above alleviates any concerns that you may have regarding a pre-existing holiday that you have booked with us or doubts about booking an upcoming holiday with us. Here at CV Villas, organising your fantastic holidays, your way, is at the heart of everything that we do and that will never change. Should we be able to advise or reassure you further, please call one of our dedicated Villa Specialists today on : 02072615400.
We reserve the right to change this policy in light of new information or travel restrictions.
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