What your next holiday will look like

It is vital that you have the correct travel insurance in place before travelling. For your travel insurance to be valid, the FCO must have removed their advice against 'all but essential travel’ to your destination. You should check that your policy covers you for medical expenses, subsistence and repatriation in the unfortunate event that you or a member of your party contract COVID-19 during your holiday. If you purchased a single trip policy or renewed an annual policy after the outbreak began in February, you may not be covered so please do check this. Despite not currently selling nor recommending travel insurance policies ourselves, several insurers, including Saga, the Post Office, Holiday Extras and Trailfinders are now offering policies that specifically cover COVID-19. Please make sure that you read policy wording carefully to check that you are covered in all eventualities.

Unfortunately, as with any illness or injury that means you have to cancel your holiday; our standard terms and conditions and cancellation charges will apply and your travel insurer will be able to tell you what cover your policy provides. We will do our utmost to make any changes that we can to your holiday however in some cases (often due to airline restrictions) alteration charges may apply if this may not be possible.

We will do all that we can to change the date of your holiday. If this is sadly not possible due to airline regulations, or a commitment to the villa owner, for example, and you are unable to travel, our standard terms and conditions and cancellation charges would apply. These might be recoverable under your travel insurance policy and so we always advise that you check with your provider.

Pre departure for your holiday we will have provided you with all the information that we have regarding entry requirements to your destination in page 3 of your destination specific guide. These vary per destination and include (but are not limited to) completing locator forms, temperature checks, medical tests and proof of accommodation booking. Please follow the advice that we give as this will help to reduce any entry issues at your destination. If you are not granted entry to your destination please speak immediately with your travel insurance and inform your Destination Expert who will be able to advise you on the guidelines in place for your destination.

Our local teams of Destination Experts  and our suppliers and  partners have been fully briefed on the processes and procedures necessary should there be an outbreak, or suspected outbreak, of COVID-19 whilst you are on holiday. If you require any support or advice please contact your Destination Expert or Villa Specialist in the UK.

Please ensure that you inform your Destination Expert or Villa Specialist immediately so that we can offer you advice regarding local guidelines, testing centres etc. Please refrain from leaving your villa until we have given you guidance on how to proceed and isolate yourself from other members of your party.

Please ensure that you inform your Destination Expert or Villa Specialist immediately so that we can offer you advice regarding local guidelines, testing centres etc. Please refrain from leaving your villa until we have giving you guidance on how to proceed and isolate yourself from other members of your party. As most self-isolation guidelines dictate a 14 day quarantine it is likely that you will need to leave the villa. Isolation hotels exist in the majority of our destinations andwe  will advise you accordingly. Please contact your travel insurance provider immediately so that they are aware you will be making a cost claim.

Please contact your Destination Expert and consult your destination guide immediately which will likely direct you to the local COVID-19 hotline for further advice or testing centre should you require more immediate reassurance. Please be alert to the Coronavirus main symptoms of respiratory symptoms, fever, dry cough, shortness of breath and breathing difficulties as well as loss of taste/smell.

We would certainly look into the possibility of the house being available and if the property owner were to be in agreement and at what cost. The likelihood is that you would need to vacate the property to complete your isolation elsewhere (our local staff will provide you with guidance on this) and allow the property to be cleaned and fully fumigated for the arrival of future guests. We recommend that you contact your travel insurance immediately to discuss cover of costs.

We recommend that you contact your travel  insurance immediately to discuss the covering of any repatriation costs. The team at CV Villas will happily help you to organise a return flight home if your insurance wish for you to do this and expense any costs however it is always worth verifying that your provider does not wish to book your flight themselves.

To help with the on-going uncertainty, we moved our final balance payment due date to 28 days prior to travel with the payment being due only if the holiday is able to go ahead at that point. With the change of the FCDO advisory, our standard terms and conditions now apply and we will be in contact to let you know that your final balance is due. For customers departing within 4 weeks, payment will need to be made within three days of receipt of our balance email. For customers departing between 5-9 weeks away, final balances will need to be paid within five days of us making contact. This way our operations and overseas teams can begin preparing for your holiday immediately, and we can pay the villa owners. We greatly appreciate your forbearance with this relatively short timeframe. For all holidays taking place to destinations in which there is no FCDO advice against travel that are 9 weeks or more away our standard payment terms now apply and balance payment will be due 9 weeks prior to departure. If your destination still has an advisory against travel the 28 day balance extension will still apply

The destinations that we feature that the Foreign and Commonwealth & Development Office  now advises against all but essential travel to are Florida, Morocco, France, Spain and the Balearics, Mykonos, Zakynthos, Crete and Portugal. If you are due to travel to one of these destinations in 2020 please do not worry the advice is being constantly monitored and updated by the FCDO so there is every likelihood that it could change. In the event that it doesn’t change 10 days before your departure date, please see our CV promise HERE.

No, unfortunately not as the reason for the holiday not continuing is outside the control of us as your tour operator.

If the holiday can be provided but you are unable to travel because of local restrictions, then this sadly does not affect our ability to deliver the holiday. We will do our utmost to provide you with alternative options at the time. In certain circumstances this may not be possible and normal cancellation charges would therefore apply. These might be recoverable under your travel insurance policy and so we always advise that you check with your provider.